Privacy Policy

This Privacy Policy describes how ThermaSun (operated by VEGANIC SKN PTY LTD, ABN 53 142 515 437) collects, uses, and protects your personal information when you visit thermasun.com.au and make purchases from us.

Information We Collect

When you visit our website, we may collect the following types of information:

Personal information you provide: When you create an account, place an order, or contact us, we may collect your name, email address, phone number, shipping and billing address, and payment information. Payment details are processed securely through our payment providers (Shopify Payments, PayPal, Afterpay) and are not stored on our servers.

Automatically collected information: We may collect information about your device, browser type, IP address, and how you interact with our website through cookies and similar technologies. This helps us improve your shopping experience and our website performance.

How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Communicate with you about your orders, enquiries, and account
Send you marketing communications (only with your consent, and you can opt out at any time)
Improve our website, products, and customer service
Comply with legal obligations
Detect and prevent fraud

Australian Privacy Principles

We are committed to complying with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). We will only collect personal information that is reasonably necessary for our business functions. We take reasonable steps to ensure the personal information we hold is accurate, up to date, and complete.

Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties who assist us in operating our business, including:

Shopify (our e-commerce platform)
Payment processors (Shopify Payments, PayPal, Afterpay)
Shipping and logistics providers (Australia Post)
Email marketing services
Analytics providers (Google Analytics)

These third parties are obligated to protect your information and only use it for the purposes we specify.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, understand how you use our site, and improve our services. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

Data Security

We take reasonable precautions to protect your personal information from misuse, loss, unauthorised access, modification, and disclosure. Our website uses SSL encryption to secure data transmitted between your browser and our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your personal information (subject to legal obligations)
Opt out of marketing communications at any time
Lodge a complaint about our handling of your personal information

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order records are retained for a minimum of 7 years in accordance with Australian tax law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the date of the latest revision. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint about how we handle your personal information, please contact us:

Email: thermasun@veganicskn.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Last updated: April 2026